Desktop Support Engineer FR

Job title: Desktop Support Engineer FR

Company: Brilliant Computers

Location: Le Creusot, Saône-et-Loire

Job Description: Lexigence linguistique est un minimum de français C1 (ne postulez pas si vous navez pas lexigence linguistique)

Language Requirement is C1 French minimum (Do not apply if you do not have the language requirement)

Pas de parrainage de visa pour ce rôle (postulez uniquement si vous possédez un visa/permis de travail valide)

No Visa Sponsorship for this role (only apply if you possess valid visa/work permit)

Desktop Support Engineer primary responsibilities include diagnosing and resolving hardware and software issues, providing analysis for various core operating systems and platforms, and delivering support for approved applications. The ideal candidate should possess 2-5 years of experience in supporting Windows Desktop environments.

The scope of support encompasses

  • Two to three years’ experience providing IT infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems, fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
  • Hands on experience in installing, troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems
  • Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
  • Skilled in desk side support and PC break/fix including basic administration of windows O/S

Duties shall include, but not be limited to:

  • Diagnosing and troubleshooting desktop system, printer and operating problems
  • Consulting and instructing users on hardware and software questions/issues.
  • Collaborate with other IT Services Data Center and Network Infrastructure teams.
  • Install, maintain and upgrade equipment and its associated infrastructure.
  • Runs diagnostic tests to isolate system problems as well as proactive activities.
  • Operating Systems Windows, OS-X
  • MS Office (Windows and knowledge of Mac) software
  • Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
  • Hands on experience removing viruses and spyware using various tools (Windows)
  • Identifies, researches, and resolves technical problems, including forming an RCA
  • Responds to telephone calls, email, service tickets, and dispatched requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA

Requirements * Degree/Diploma in Computer Science or Information Technology

  • Prove of English Proficiency (Good written and verbal communication skills and English B2 level)
  • Proven work experience as Desktop Support Engineer or Support Technician.
  • Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.

Salary: €2700 – 3200 per month

Application:apply for this job.

Curriculum vitae in the database!