THE ROLE & THE TEAM

Over the past few years, we’ve discovered that addressing fulfillment challenges directly translates to enhancing the overall customer experience and driving the growth of our platform. Drawing from our extensive experience in fulfilling Zalando orders, we excel at crafting innovative combinations of operational and digital solutions tailored for merchants across various sales channels. Our goal is to elevate their customer experience to best-in-class standards.

As a Senior Product Manager in ZEOS, Zalando’s B2B Logistics unit developing Europe’s leading Logistics Platform recently launched under the ZEOS Logistics brand, you will be part of a team working on building and supporting a common platform and ecosystem of partner-facing and internal facing products. With ZEOS we shape the future of the Zalando logistics ecosystem – please read more HERE.

ZEOS Return Solutions allows European e-commerce merchants to leverage Zeos’ e-commerce reverse logistics capabilities to offer market leading customer experience and logistical economies of scale while selling on leading European marketplaces and their own e-commerce. We are a lean, cross-functional team owning the product’s P&L.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the Starting Point for Fashion – one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER – our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion

Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

You understand the complex landscape of software systems, company departments, and logistics processes. You will lead and guide key initiatives through the development lifecycle, taking them from concept to maturity
You build relationships with internal stakeholders across various departments and engage with them to influence product priorities. You collaborate with development and operations teams, both within and outside Zalando, to co-design product solutions and and enabling the teams with the right business context, product requirements and market insights
You will contribute to the strategic vision for your product, grounded in the current product strategy and aligned with Zalando’s broader goals. Your insights, based on partner and customer needs, will drive product development and market fit. You will demonstrate the product’s contribution to short-, mid-, and long-term goals. By leveraging data, you will evaluate opportunities, optimise feature utilisation, and refine priorities and the roadmap.
You are the person with knowledge of several areas, most notably technology, business, logistics processes and user experience. You should not shy away from carrying out complex data analysis to build a business case to support your product strategy and vision.
Apply our 4-D (Discover, Define, Design, Deliver) product development life cycle in your product area: You take a hands-on approach to product discovery, user research, data generation and analysis, backlog prioritisation and roadmap planning, you define product requirements and drive forward cross-teams solution design and delivery.

WE’D LOVE TO MEET YOU IF

Analytical Skills: You have an analytical and pragmatic mind. You base your arguments on qualitative and quantitative data.
You have experience in working with logistics or operations processes
Motivation: You are enthusiastic to work in and dive deep into a complex and highly dynamic domain with a variety of processes.. You are eager to drive product development by discussing system designs, user requirements and trade-offs from a business perspective with various business stakeholders.
Stakeholder Management: You have experience managing multiple stakeholders in a variety of business and tech roles and navigating yourself in a fast-paced tech environment with parallel product evolutions
Product Methodologies: You have experience in waterfall as in agile software development methodologies and are familiar with Scrum, Kanban or other lean software development workflows. You know how to define a product roadmap and have experience in working with stakeholders on delivering the expected business benefits.
Experience with JIRA and SQL is a strong plus.
Customer focus: You have strong customer and service orientation and always keep customer and partner perspectives in mind.
Communication and Team Spirit: Fluent in English. Our team is important to us and we are looking to have a great team player to join us who enjoys jointly celebrating the team’s successes.

If you think you have what it takes, we encourage you to apply even if you don’t meet every single requirement. You may just be the right candidate for this or other roles!

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model, with flexible hours and up to 60% remote
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us

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APPLICATION

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