Change Management Internship (Service Quality Management), 2024, UNICEF Global Shared Services Centre, Budapest, Hungary

Job title: Change Management Internship (Service Quality Management), 2024, UNICEF Global Shared Services Centre, Budapest, Hungary

Company: Unicef

Location: Magyarország

Job Description: UNICEF works in 190 countries and territories to protect the rights of every child. UNICEF has spent 70 years working to improve the lives of children and their families. Defending children’s rights throughout their lives requires a global presence, aiming to produce results and understand their effects. UNICEF believes all children have a right to survive, thrive and fulfill their potential – to the benefit of a better world.For every child, a calling.We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.Established in 2015, UNICEF’s Global Shared Services Centre (GSSC) provides services to UNICEF offices across the world in the areas of Finance, Master Data Management, Human Resources Administration, Payroll, and Customer Care (IT Global Help Desk).Our mission is to be a centre of excellence for the global delivery of efficient services within a culture of customer service, continuous business improvement, knowledge-sharing and innovation to support the effective achievement of UNICEF’s programme results worldwide. ​At the GSSC, a global career is built on strong foundations of our core values accompanied by continuous learning and professional development for our staff to become committed international civil servants.How can you make a difference?Under the overall supervision and guidance of the stream lead, the intern will be responsible for supporting projects and change initiatives in the Service Quality Management (SQM) team under Client Engagement and Change Management. The intern will also perform ad hoc administrative, analysis, coordination and support functions in support of the overall Service Quality Management (SQM) team.This may involve:

  • Provide support related to client engagement, change management and UN Reform
  • Assist with data analysis and generation of reports
  • Prepare relevant documentation with key information for dissemination (PowerPoint Presentation, briefs, reports etc.)
  • Project management support
  • Other support activities, to be determined

As an advocate for every child, you will have…

  • Current enrolment in a degree programme at the Bachelor or Masters level or recent graduate (up to 2 years) in Business Administration, Economics, Social Science or other related fields
  • Fluency in English is required.
  • Technical competency – Very good analytical skills and ability to synthesize concepts and material into clear and concise thoughts (see also communication below)
  • Technical competency – Knowledge of relevant computer systems and applications; excellent understanding of and knowledge of software such as but not limited to Lotus based applications, HTML, Word, Excel.
  • Managing resources ability – Organizes and manages information to achieve defined goals and optimum results.
  • Communication skills – Effectively presents thoughts and ideas including complex technical concepts, in a clear, concise, and readily understood manner, both verbally and in writing. Listens to and acknowledges others‘ perspectives and views.
  • Flexibility – Works effectively on multiple assignments simultaneously and adapts to changing demands and circumstances.
  • Interpersonal skills – able to work well in a team environment.
  • Ability to work independently.
  • Eligible applicants must be nationals of EU countries or be eligible to work in Hungary.
  • The selected intern will be required to provide proof of enrolment in a health/accident plan prior to taking up the assignment.

Contract Duration and Terms

  • This contract is for a 3-month duration, a minimum of 3 days in the office, 2 days remote per week
  • Intern is expected to be in the office when needed for specific activities
  • The anticipated start date of this internship is mid-July 2024.
  • This internship is paid with a stipend of net HUF 2105 / hour capped at net HUF 362,133 per month.
  • Maximum 40 working hours per week are possible
  • Individuals must fund their travel and living expenses
  • Individuals must have proof of medical insurance covering their time at the duty station
  • Individuals are personally responsible for obtaining any required visa or residence permit, covering the entire period of their internship
  • Interns may take up to 2.5 days per month off work for any reason, including for medical reasons. The stipend will be reduced for any absence beyond this quota

For every Child, you demonstrate…UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability (CRITA) underpin everything we do and how we do it. Get acquainted with Our Values Charter:UNICEF competencies required for this post are…(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.To view our competency framework, please visit:During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: .Only shortlisted candidates will be contacted and advance to the next stage of the selection process.UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children.All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates will be required to provide additional information to conduct a background check.UNICEF appointments are subject to medical clearance. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (COVID).Advertised: 28 Jun 2024 Central Europe Daylight Time
Deadline: 08 Jul 2024 Central Europe Daylight Time


Application:apply for this job.

Curriculum vitae in the database!