Groups & Events Executive

Job title: Groups & Events Executive

Company: Crowne Plaza

Location: Amsterdam, Noord-Holland

Job Description: What is the job?
As Groups & Events Executive you will support the department Groups & Events. You optimize and boost sales of banquet facilities combined with room nights.​Your day-to-day

  • As a Group, Conference, and Events Executive, you will maximize revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. The Group, Conference, and Events Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, Group, Conference, and Events Executive will perform the following tasks to the highest standards:​
  • Receive and convert incoming enquiries to achieve targets and maximize revenue​
  • Seek opportunities to increase sales and conversions within the Team​
  • Handling all incoming phone, fax, email and web reservations.​
  • Respond within 2 hours to booking requests and prepare responses to RFPs.​
  • In-house contact and after-sales customer contact. ​
  • Manage an events schedule to maximise yield​
  • Focus on a consistently executed up-selling approach​
  • Build strong relationships with customers to fully understand their needs​
  • Arrange and carry out Hotel show rounds​
  • Ensure the complete administration and execution of all planned events supporting the planning team​
  • Participate in creating mailings, newsletters and Sales blitz. ​
  • Participate in hotel promotional activities, Site inspections, client sales blitz and famtrips​

Responsible business​

  • You are aware of the Fire Life Safety and Safety standards of your department and you know how to use these. ​
  • You’ll work following the Green Engage Standards. ​

What we need from you

  • Secondary Hotel School or Hotel management​
  • Preferably experience at Reservations/ Sales and F&B ​
  • Speaks and writes fluently Dutch and English and preferably another foreign language​
  • Numerical insight and analytical skills​
  • Able to prioritize​
  • Positive and can do attitude​
  • Good communicative skills and good telephone technique​
  • Demonstrated previous experience working in the Conference and Events function​
  • Experience with Microsoft Office Word, Excel and Powerpoint and Opera is a plus ​
  • Sales techniques ​
  • Well-groomed appearance​

What we offer
Besides a fair and competitive salary, you can enjoy the advantages of a large international group and the comfort of a local family hotel. The best of both worlds!As part of the IHG network, here are the benefits offered to you:

  • Employee discount for all 6000+ hotels in the IHG network
  • Friends and family rates to share with your close ones
  • Up to 50% discount at the related bars and restaurants in the network
  • International career opportunity: today in Amsterdam but tomorrow in Aruba, New York or Rome

Crowne Plaza Amsterdam-South also has its own perks:

  • Easy to reach: only 5 minute walk from metro and train station Amsterdam Zuid;
  • A vibrant neighbourhood with bars, restaurants, shops and a Thursday market with local products;
  • Homemade lunch/dinner provided during your working hours;
  • A discounted agreement for your health insurance;
  • Personal development such as training, internal growth and coaching;
  • A CultuurWerkt! account for you to get discounted tickets for theatre, cinema, dance…everything culture;
  • A discount on your ClassPass account for you to book workouts, beauty appointments or healthy meals;
  • Discount at Doctor Feelgood, the massage company across the street;
  • You can also use the gym facilities at the hotel, as long as it does not disturb any guests;
  • In-House Experience;
  • A fun team of like-minded people;

About us
Crowne Plaza Amsterdam-South is located in the bubbly Zuidas area, just a 5-minute walk from station Amsterdam Zuid which connects you to the city centre within 10 minutes. Easy to reach, the area previously known as the financial district of Amsterdam is becoming more and more residential, with great bars, restaurants, shops and a Thursday market.
The hotel offers 207 rooms, 6 meeting rooms, fitness facilities, a lively bar and two outdoor sun-terraces overlooking the Zuidas area. In 2024 the restaurant was rebranded to De Japanner Zuid, Amsterdam’s very first izakaya concept, drawing inspiration from the traditional Japanese izakaya bars where locals gather to unwind with drinks and snacks after work before starting their long trip back home.IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us and you’ll become part of our ever-growing global family.


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