Portuguese speaking Customer Service and Order Management Representative

Job title: Portuguese speaking Customer Service and Order Management Representative

Company: Randstad

Location: Budapest

Job Description: Our business partner is looking for experienced Portuguese speaking Customer Service and Order Management Representative colleagues. If you are interested in the field of Customer Care and working in a fast paced environment and you have excellent communication and problem solving skills then our offer is for you!Being first point of contact for B2B partners (e-mails, phone calls)
Checking incoming information about client contracts,pricing, etc.
Provide exceptional support for clients with high understanding and communication skills
Cooperating with other departments (e.g. sales, finance)
Managing orders for a specific region via various ordering channels
Ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and creditingElvárások / RequirementsFull professional proficiency in English and Portuguese are a must (written and spoken)
Professional experience (>1 years) in any of the following fields: customer service, administration, order management, IT service desk
Ability to keep deadlines whilst identify errors and recommend process enhancements
You are a customer focused team player with attention to details and prioritization skills
Strong communication skills and proactive mindset
Problem solving skills, with the ability to gather, organize, and illustrate ideas clearly and conciselyOur partner is open to candidates who have the necessary documents/permit to be able to work in Hungary.Amit nyújtunk / BenefitsCompetitive salary and Cafeteria benefit package
Home Office opportunity (2 days/week)
Supportive working environment
Training support
Long-term career opportunity


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